Airline creates biometric bag counter
11 December 2015 09:21 GMT

Air New Zealand is piloting technology that enables passenger to drop baggage and authenticate themselves with biometrics.

Using technology similar to SmartGate passport control facilities, customers scan their passports and boarding passes to have their identities verified by a biometric camera before being invited to place their bags on the scale to be weighed before they’re sent through to the airline’s baggage handling system.

Five new automatic self-service bag drops are now available for use by customers checking in at Auckland International Airport with a further eight planned to be installed in early 2016.

“We can now streamline the check-in process for our customers at Auckland International Airport and provide a more seamless airport journey. It will reduce the time it takes for our customers to check in and free up our airport team to interact with customers and support them through the self-service process should they require assistance,” says Air New Zealand Group General Manager Airports John Whittaker.