Nuance deploys AI biometric security tools
19 May 2017 15:51 GMT

Biometrics firm Nuance, which has focused on voice recognition, has announced a new multi-modal suite of biometric security solutions, driven by artificial intelligence (AI).

The new suit features facial and behavioural biometrics, as well as voice, with the company saying that these combine to provide advanced protection against fraud

Nuance has said that deep neural networks (DNN) are being used in the news solution along side advanced algorithms to detect “synthetic speech attacks”.

“By combining a range of physical, behavioural, and digital characteristics to provide secure authentication and more accurately detect fraud across multiple channels - from the phone to the Web, mobile apps and more - Nuance’s new Security Suite allows enterprises to attack fraud head-on, while at the same time offering an improved customer experience”, wrote the firm.

In particular, the firm notes improved synthetic speech detection capabilities, including a 45% to 55% improvement in synthetic speech detection, and says Nuance’s research organisation will continue to stay focused and invested in improving this core technology to help customers stay one step ahead of fraudsters.

 “Already this year, around the world, some 150 million people have made more than one billion successful voice authentications using Nuance biometrics technology, with not one reported act of fraud,” said Brett Beranek, Director, Product Strategy, Biometric Security at Nuance. “We have been leading this market for many years and across many industries. By adding facial and behavioural biometrics to our portfolio, we are delivering more options for our enterprise customers, more convenience for their customers, and more protection for everyone.”

“Fraud continues to be a serious global problem, and it is having a major impact on consumers,” said Robert Weideman, senior vice president, general manager, Enterprise Division, Nuance. “Enterprises have a real opportunity - today more than ever - to take a more aggressive stance when it comes to fighting fraud. They must do this not only to drive down the exorbitant costs related to fraud, but also to rebuild consumer trust. The damage caused by fraud is not just restricted to the financial cost - the reputational damage can last far longer.”