Malaysian bank integrates face, voice recognition into app
22 November 2017 16:56 GMT

Malaysia's MayBank has launched a facial and voice recognition security authentication service in the Maybank2u App.

In a statement, the bank said its "Face ID", not related to the iPhone X, and "Voice ID" services will enable its customers to access their accounts and check their balances via the Maybank app, with any further transactions requiring login with passwords, thus enabling multi-factor authentication. 

Together with the “Quick Touch” service launched in 2015, which allows access to their accounts via fingerprint, this makes Maybank the first bank in Malaysia to offer three biometric login authentication features on a financial mobile application.    

The bank aims to progressively increase the capabilities of the new biometrics to allow customers to authorise transactions in the future. 

Maybank head of community financial Services Malaysia, Datuk Hamirullah Boorhan said  the new biometrics capabilities are part of the group’s strategy to strengthen its offering in the digital space and meet the demands from customers for increasing convenience and transaction speed. 
“Mobile banking transactions have been growing at a phenomenal rate of over 95% in the first 10 months of this year reflecting an increased demand for banking on-the-go convenience,” he said. 

Hamirullah pointed out the number of times a customer logs into its mobile app has been increasing since the introduction of the biometric fingerprint and the ease of the new Mobile app. 

He cited that in October,  Maybank customers logged in more than 60 million times to its app, which is a 100% increase compared to January 2017. 

“Understanding this user behaviour, we felt that offering our customers more seamless alternatives to check their account balances instantly will be well received."

To be able to use the Face ID and Voice ID, a customer’s mobile device must have  with a front camera having a minimum graphic resolution of 2.0 megapixels inclusive of a built–in microphone. 

The new feature will greatly benefit customers especially for those without fingerprint-scanning devices and in instances where fingerprints may be unreadable.