Hospitality firm introduces biometric solution
02 February 2018 15:49 GMT

Hospitality software solutions and services firm Agilysys has announced that facial recognition has been added as one of the innovative capabilities of their rGuest Stay PMS solution.

Built on the rGuest hospitality platform, the property management system is a native cloud-based solution that delivers innovations in guest service, property operations and 3rd party integrations.

“The open, multi-functional rGuest platform enables operators to manage and grow their businesses through an easily addressable cloud-based architecture. rGuest Stay enables properties to move towards a more guest-centric and streamlined operation, resulting in improved profitability and increased guest loyalty.”

Facial recognition is among the newest capabilities of next-generation PMS solutions. With rGuest Stay, the face of a returning guest can be digitally recognized as they approach the front desk, and the system will display their profile information to the agent, allowing the employee to provide a personalized welcome and improved guest service. The system can show any information saved about the recognized guest, including room preferences, arrival and departure time, and much more. The facial recognition feature is optional and can be easily enabled or disabled as appropriate.

rGuest Stay is an innovative web-based property management system built using the revolutionary Agilysys rGuest hospitality platform. The guest-centric PMS leverages the standards-based platform on an open architecture with public APIs to enable rich integration with applications delivered from Agilysys, its partners and customers. rGuest Stay offers powerful capabilities for multi-property operations, allowing managers to view guest profiles, history and reservations, as well as room availability and operational reports, seamlessly across multiple properties.

“rGuest Stay is a next-generation solution that goes beyond traditional property management systems in many ways,” said Larry Steinberg, Chief Technology Officer and Senior Vice President of Technology at Agilysys. “The open, multi-functional rGuest platform enables operators to manage and grow their businesses through an easily addressable cloud-based architecture. rGuest Stay enables properties to move towards a more guest-centric and streamlined operation, resulting in improved profitability and increased guest loyalty.”