Avaya completes acquisition of Spoken
13 March 2018 18:32 GMT

Avaya Holdings has announced that it has closed its acquisition of Spoken Communications, a Contact Center as a Service (CCaaS) solutions provider.

In a statement, the firms said the Spoken platform accelerates Avaya's growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes. 

"With over 170 patents and patent applications, Spoken's intellectual property will supercharge Avaya's move into Big Data, Machine Learning and AI".

The firms said customers will also benefit from Spoken's specialized agent quality software applications and services, and Spoken's IntelligentWire contact center automation solutions. IntelligentWire uses AI and deep learning technologies on live voice conversations to reduce after-call work, drive more intelligent responses and gain deeper insight into customer sentiment and experience.

"This acquisition is the latest example of how Avaya is now moving at cloud speed and investing for the future to provide our customers and partners with the innovative cloud solutions they need. We welcome the members of the Spoken team to the Avaya family, and look forward to building great success together," said Jim Chirico, President and CEO of Avaya.

Industry Events



Smart Security Week 24-26 Sep 18


BIOSIG 2018 26-28 Sep 18
ADAS 2018 Event supported by Planet Biometrics 26-28 Sep 18